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Assessing the Quality of an Online Learning Platform for Vocational Training in Skills-Based E-Learning: A Trainees Perspective Using Importance and Performance Analysis at Jazan Technical Colleges |
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PP: 17-27 |
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doi:10.18576/aeta/120103
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Author(s) |
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Zaher Abusaq,
Jawad Al Suliman,
Mohammad Alharbi,
Mohammed Ziwan,
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Abstract |
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| Due to the increased need for online technical and vocational education and training (TVET) in recent years, many technical colleges rushed to adopt online training to restart the educational process during the COVID-19 pandemic. The lack of experience in the field of online technical training in some universities and colleges has made it difficult for them to adapt training methods to meet online demand. We wanted to measure how trainees perceive the quality of online technical training services, as customer satisfaction is always associated with customer retention and pursuit of future purchases, and to employ the learned skills of the trainees well. In this study, the perceived quality of online training opportunities in TVET at Jazan Technical Colleges was measured, and a modified performance model, SERVPERF, was used to measure service quality. This study provides important insights for TVET and makes you more focused on marketing plans by prioritizing investments in trainee empowerment. Recognize the quality of online learning opportunities in vocational training. Using importance–performance analysis, this study identifies the exact areas of improvement and prioritizes them. More support is needed through vocational training. This study is a simple and inexpensive approach to enhance vocational training commitment to assess service quality and achieve student satisfaction. |
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