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Mathematical Sciences Letters
An International Journal


Volumes > Vol. 5 > No. 2


Analysis of Retail Facility with Correlated Service Times using Linear Programming

PP: 145-151
Pakkirisamy Godhandaraman, Venugopal Poongothai,
This paper studies a problem faced by a retail service facility with cross trained servers who can switch between the front and back room operations. The servers in the front room deal with serving customers, perhaps from a queue and those in the back room serve a job which is generated by the front room. In this facilities, there are two types of jobs a server can do is serving customers in the front room and the service times in the front room and the back room operations are correlated. The aim of this study is to minimize the mean number of customers in the front room subject to the back room constraint and the model is solved using linear programming technique. A numerical study is conducted to analyze the impact of various parameters on the performance of servers.

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