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The Cultural Spaces Rehabilitated In Places Of Service: What Influence On The Perception Of The Quality Of Service? |
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PP: 23-43 |
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doi:10.18576/ijye/060103
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Author(s) |
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Noama Abbas,
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Abstract |
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| In this research, we are interested in the perception of a heritage site, rich in historical and architectural terms, and rehabilitated in a place of service. The conceptual model, developed and tested through structural modeling, identifies the dimensions of a culturally marked service space and the perceptions of clients according to their degree of acculturation and appropriation of space. The results show that the clients level of acculturation moderates the relationship between the perception of the rehabilitated physical environment and the quality of the offer. Theoretical and managerial implications of the research results are provided
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